Shipping policy
Processing time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information when available.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information when available.
Shipping time
Shipping times vary based on your location and the product ordered. Estimated delivery is typically 7–15 business days after processing. In some cases (high demand, customs delays, or remote locations), delivery may take longer.
Shipping times vary based on your location and the product ordered. Estimated delivery is typically 7–15 business days after processing. In some cases (high demand, customs delays, or remote locations), delivery may take longer.
Tracking
When your order ships, we’ll send tracking details to the email address provided at checkout. Tracking updates may take 24–72 hours to appear after the tracking number is issued.
When your order ships, we’ll send tracking details to the email address provided at checkout. Tracking updates may take 24–72 hours to appear after the tracking number is issued.
Shipping rates
Shipping costs (if any) are shown at checkout.
Shipping costs (if any) are shown at checkout.
Address changes
Please double-check your shipping address before placing your order. If you need to change your address, contact us as soon as possible at journeywayessentials@gmail.com. We cannot guarantee changes once an order has been processed.
Please double-check your shipping address before placing your order. If you need to change your address, contact us as soon as possible at journeywayessentials@gmail.com. We cannot guarantee changes once an order has been processed.
Lost, stolen, or delayed packages
If your tracking shows “delivered” but you haven’t received your package, please check with household members/neighbors and your local carrier first. If you still can’t locate it, contact us at journeywayessentials@gmail.com and we’ll help you investigate. Delivery delays can occur due to carrier issues, weather, customs, or other factors outside our control.
If your tracking shows “delivered” but you haven’t received your package, please check with household members/neighbors and your local carrier first. If you still can’t locate it, contact us at journeywayessentials@gmail.com and we’ll help you investigate. Delivery delays can occur due to carrier issues, weather, customs, or other factors outside our control.
Incorrect or damaged items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.
Contact
For shipping questions, email journeywayessentials@gmail.com.
For shipping questions, email journeywayessentials@gmail.com.